Practice administration teams such as reception are overloaded with additional admin work along side dealing with clients.  

 

The PUCA team can alleviate some of that burden and help your practice to streamline its administrative tasks, freeing up your frontline staff to assist clients.  

 

When all patient tasks are actioned this will reduce the traffic on reception. 

 

Tasks such as: 

• Call patient to book an appointment 

• Ask patient to collect XYZ  

• Tell patient prescription is ready to collect 

• Tell patient results are normal 

• Tell patient to bring in XYS 

• Follow up in 1/2/3/weeks 

 

These tasks can be sent to the PUCA team instead of reception and we will action them on the day.